Privacy Statement
Last updated: 29 June 2026
This privacy statement explains how MĀADRO collects, uses, stores and protects personal information through this website.
Our website address is: https://www.maadro.org.nz
MĀADRO is based in Aotearoa New Zealand and operates in New Zealand.
Who we are
MĀADRO is the Māori Allied Dispute Resolution Organisation.
You can contact us at:
Email: admin@maadro.org.nz
Post: PO Box 114, Wellington 6140, New Zealand
What personal information we collect
We only collect personal information that is needed for our work.
At this stage, this website mainly collects information through our contact form. This may include:
- your name
- your email address
- your message
- any other information you choose to include in your enquiry
We may also collect basic technical information when you visit the website, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is generally used to help keep the website secure, working properly and protected from spam or misuse.
How we collect personal information
We collect personal information when you:
- contact us through the website
- email us directly
- communicate with us about our services, training, professional development, membership, advisory work or related activities
Most of the personal information we collect comes directly from you.
If someone else gives us information about you, we will only use that information for a lawful and relevant purpose. Where required, we will take reasonable steps to make sure you know we have received that information.
Why we collect and use personal information
We may use personal information to:
- respond to your enquiry
- provide information about MĀADRO and our services
- communicate with you about training, professional development, membership, advisory services or related matters
- manage our relationship with you
- improve our website and communications
- protect the security of our website and systems
- meet our legal and administrative obligations
We do not sell personal information.
Contact form enquiries
When you submit the contact form on this website, your message is sent to our email system so that someone from MĀADRO can reply.
In the future, contact form enquiries may also be stored in a customer relationship management system, or CRM, so we can manage enquiries and follow-up properly. If that changes how your information is handled, this privacy statement will be updated.
Please avoid sending highly sensitive personal information through the website contact form unless it is necessary for your enquiry.
Cookies and website tools
This website may use essential cookies or similar technologies to help the site work properly, keep it secure, and manage basic website functions.
If we add analytics, marketing pixels, advertising tools, booking systems, membership areas, payment systems or other third-party website tools in the future, we will update this privacy statement.
Who we share personal information with
We only share personal information when there is a good reason to do so.
We may share information with:
- people within MĀADRO who need it to respond to your enquiry or provide services
- trusted service providers who help us operate our website, email, hosting, security, CRM or administration systems
- professional advisers, where needed
- government, regulatory or legal authorities, if required by law
We take reasonable steps to make sure any service providers we use handle personal information appropriately.
Where information is stored
Personal information may be stored in our email system, website systems, files, and any approved business systems we use.
Some technology providers may store or process information outside New Zealand. Where this happens, we will take reasonable steps to use reputable providers and protect personal information in line with New Zealand privacy requirements.
How long we keep personal information
We keep personal information only for as long as we need it for the purpose it was collected, or for lawful business, administrative, reporting or legal reasons.
When personal information is no longer needed, we will take reasonable steps to delete it or securely dispose of it.
How we protect personal information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
This may include access controls, secure passwords, email and website security measures, limiting access to people who need the information, and using trusted service providers.
No website or email system can be guaranteed to be completely secure, but we take privacy and security seriously.
Your privacy rights
You have the right to ask us whether we hold personal information about you.
You can also ask us to:
- provide access to your personal information
- correct your personal information if it is wrong or out of date
- delete your personal information, where we are not required to keep it for legal, administrative or security reasons
To make a privacy request, contact us at:
We may need to confirm your identity before responding to a request.
Privacy breaches
If we become aware of a privacy breach, we will assess it and take appropriate steps to contain and respond to it.
If a breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected people as required by the Privacy Act 2020.
Changes to this privacy statement
We may update this privacy statement from time to time, especially if our website, contact form, CRM, services or technology providers change.
The latest version will be published on this website.
Contact us
For privacy questions or requests, please contact:
MĀADRO
Email: admin@maadro.org.nz
Post: PO Box 114, Wellington 6140, New Zealand